New PTCL DSL Users Helpline Numbers(2024)

Are you a PTCL DSL user? If so, knowing how to navigate customer support can make your experience smoother and more efficient. PTCL (Pakistan Telecommunication Company Limited) is a leading provider of DSL services in Pakistan, offering reliable internet connectivity across the country and PTCL bill-checking services. This article aims to provide you with the latest helpline numbers and essential information for managing your PTCL DSL account in 2024.

What is PTCL DSL?

PTCL DSL (Digital Subscriber Line) is a high-speed internet service delivered through traditional telephone lines. It offers a stable and consistent connection, ideal for both personal and business use.

PTCL DSL Packages

PTCL offers a variety of DSL packages to cater to different user needs:

• Basic Package: Suitable for light internet usage.
• Standard Package: Ideal for moderate browsing and streaming.
• Premium Package: Perfect for heavy usage and multiple devices.

PTCL Helpline Numbers for DSL

 Assistance with Purchases or New Service Requirements (1218)

If you’re interested in acquiring a new DSL connection or need assistance with your existing service, simply dial 1218. PTCL’s customer service representatives will guide you through the process, helping you choose the right package and addressing any queries you may have.

Billing Details (1200)

For all your billing-related inquiries, including checking your bill, understanding charges, or resolving billing disputes, dial 1200. PTCL’s billing department is dedicated to assisting you with accurate and up-to-date information regarding your DSL service charges.

Directory or Inquiry Services (1217)

If you’re looking for specific information or need directory services, 1217 is the number to call. You can inquire about PTCL’s services, find contact information for businesses or individuals, and get the information you need quickly and conveniently.

Complaint Registration or Assistance with Any Issue (1218)

For reporting faults, technical issues, or registering complaints regarding your DSL service, use the helpline number 1218. PTCL’s customer support team will assist you in diagnosing the problem and scheduling any necessary repairs or maintenance.

Support for Every Service(1218)

If you have general inquiries or require assistance with any PTCL services beyond DSL, you can still dial 1218. PTCL’s support team addresses all your queries and concerns, ensuring a seamless experience with their services.

What is MDN Number in PTCL Bill?

The MDN (Mobile Directory Number) is a unique identifier for your PTCL DSL connection, used for billing and technical support purposes.

PTCL Online Complaint System

Filing a Complaint Online

To file a complaint:

1. Visit the PTCL website.
2. Go to the “Support” section.
3. Select “File a Complaint”.
4. Fill in the required details and submit the form.

Tracking Your Complaint Status

You can track your complaint status by:

1. Logging into your PTCL account.
2. Navigating to the “Support” section.
3. Checking the status under “Complaint History”.

PTCL Helpline Number Islamabad

For PTCL customers in Islamabad, you can reach out to the PTCL head office for any inquiries or assistance. The head office is located at:

PTCL Head Office

Room no 17, Ground Floor (Margalla Side),
Ufone Tower, Plot # 55-C, Main Jinnah Avenue, Sector F-7/1, Islamabad.

Fax: +92-51-2310477
Email: company.secretary@ptclgroup.com

PTCL Helpline Number Lahore

For PTCL customers in Lahore, the following helpline numbers and services are available:

Service	Helpline Number
General Inquiries & Support	1260 / 111202020
Inquiry & Directory Services	1217
Complaint Registration	1218
Billing Information	1200

You can also reach PTCL through the following channels:

• Lahore Office Address: 26A Civic Center, Barkat Market, Garden Town, Lahore
• WhatsApp Support: 03312181218

For any assistance, feel free to contact the respective helpline or visit the PTCL office.

Locating PTCL Offices Near You

How to Find the Nearest PTCL Office

To locate a PTCL office:

1. Use the “Office Locator” feature on the PTCL website.
2. Enter your city or area.
3. View the list of nearby PTCL offices with addresses and contact details.

PTCL Office Karachi

You can visit the PTCL helpline center in Karachi using the following address:

Address: Ground Floor, EVP Office, Hatim Alvi Road, Clifton, Karachi.

Services Available at PTCL Offices

For the users of PTCL dsl services the offices provide various services, including:

• New connections
• Bill payments
• Technical support
• General inquiries